Phone: 404-474-3282
Fax: 404-474-4360
Location: Atlanta, GA

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Tudor Design Services and Product Warrantees

Tudor Design Services

We provide Tudor design services that help fill in the important gap between the architect's general plan and the builder's implementation. We have experienced Tudor designers that are extremely knowledgeable about historical Tudor details -AND- we can also fabricate them. We have a huge Tudor and Gothic library of reference material to aid your project. This bibliography of books is available on our website. Additionally, many materials are available via e-book purchase. Our design drawings are professionally made using AutoCAD which can be easily inserted into a larger architect's drawing. Our drawing time is expedited due to most of our product's drawings are already available. Our design services can include an on-site visit to your project. Our fee is $55 per hour (including travel time). Extreme travel expenses may also be charged depending on the project. Our skilled team can certainly help you obtain the authentic Tudor results you seek!

Design Review Special

We currently offer a service package that includes a complete review of your architectural plan and a critique with suggestions for additions and/or modifications (up to a 20 item list). The critique would also include many photos and/or drawings (existing) with explanations to help you understand how the proposed changes would improve your project. We are offering this service right now for $600.
To purchase this service (or other design services, go to the services purchase page!

Product Warranty and Policies

We warranty our products for 1 year against manufacturing defects. Shipping breakage does occur at times, and this must be reported immediately upon receipt of the products. You should inspect the product upon receipt and notify the shipper and Tudor Artisans within 24 hours of receipt. Supporting information like photos can be required to adequately document a products defective or damaged condition. We cannot be held responsible for onsite damage or theft. Our goal is to have 100% satisfaction. If you are displeased with the products you receive then we will work with you as much as possible to ensure your satisfaction. We take great pride in our work, but at times can make mistakes due to mis-communication or misunderstanding. This will hopefully be minimized by email verifications that should be reviewed for correctness. If it is discovered that incorrect information was received by Tudor Artisans for a product order, then it will be up to the discretion of Tudor Artisans if some modification can be attempted or a return accepted. If a return is accepted in any case, then the buyer will minimally pay for crating and shipping back to Atlanta, Georgia. This is especially true for custom products that are made to order. Standard products can be returned (if not damaged in any way) at the expense of the buyer for proper crating and shipping and a 20% restocking fee. If the product is deemed resell-able, then the remaining payment will be refunded via Paypal (or other acceptable mechanism). It will remain the discretion of Tudor Artisans if returned product will be repaired, replaced or payment refunded. IMPORTANT: It is our firm policy that order deposits are non-refundable for standard or custom products, unless the products are deemed reusable. It will remain the sole discretion of Tudor Artisans if a custom product is re-usable/re-sell-able. IMPORTANT: any and all product warranty is invalidated if the customer's account is not paid in full. This applies to unpaid material, services, labor, or other fees relating to any invoice on the customer's account. IMPORTANT: product deliveries may be held if past due unpaid invoices exist on the customer's account. Unpaid balances may also be subject to property lien.

All shipments are shipped FOB our shipping location. Therefore, we are not responsible for shipping damages. That said, we will work with the shipper to attempt to claim insurance (all freight shipments are insured via standard NMFC rules). The receiver/customer has obligations when receiving damaged product which must be adhered to for damage claims to be processed. Remakes/rework will be subject to adherence of this policy. Potential delay can occur for remake/rework.

All product such as stone assemblies should be inspected at time of receipt for damage or dimension issues. All assemblies should be laid out flat (including joints) per the approved shop drawings. Any problems with dimensions or alignment should be discovered BEFORE installation is attempted. It is the customer's responsibility to notify Tudor Artisans of any dimension or alignment difficulty immediately upon discovery. Tudor Artisans cannot be held responsible for product damage, fit or alignment probems reported after installation has occurred. This policy applies to all products.

All product should be inspected for proper operation (if applicable) and alignment BEFORE installation is attempted. Because improper installation can greatly affect operation and alignment, it is the customer's responsibility to notify Tudor Artisans of any operation or alighment difficulty immediately (time is of the essence) upon receipt inspection. Tudor Artisans cannot be held responsible for product operation, functional, or alignment probems reported after installation has occurred. This policy applies to all products like doors, windows, operational hardware.

Tudor Artisans is not responsible for delays that can occur during the fabrication process. Resulting construction/project delays are a normal part of the building process. We will do our best to meet standard fabrication times and minimize delays, but cannot guarantee lead times. This is especially true for custom product orders. Standard lead times provided at order startup should be used as a guideline - and initiate at the moment of drawing approval.

Date of last Modification: January 5, 2015
Copyright: Tudor Artisans Inc. 1999-2015